Messaging & Scripting

24 Hours a day 7 day a week 365 day a year our highly trained operators are prepared to take messages from your callers. No matter how extreme the circumstances may be HCAS will be available to take your call.

• Daily Office Overflow
• After Hours
• Nights/Weekends
• Extreme weather conditions
• Office Meetings
• Holiday Parties

Messaging

HCAS is the true extension of your office, bridging the gap between office closures and constant availability. When your office is closed or simply unavailable our operators will use your specific protocol to communicate with your caller and triage the calls accordingly. We custom design each account to the exact requirements of our clients. Based on your needs we will obtain the exact information you need in the way you need us to.

Scripting

With customized message templates the operators will obtain information from your callers and relay that information to your On-Call personnel or other office staff. Custom scripts are designed during the set-up process to ensure our operators obtain the exact information you need from each and every caller. With our incredible programming team your scripts can be updated as your office evolves.

• Highly Trained Operators
• Customized Greetings
• Tailored Scripts & Templates
• Messages Records
• Multiple Message Delivery Options