Premier Answering Services & Call Center Solutions Since 1994
Reliable Message Delivery with Medical Call Center Services
When every message matters, HCAS delivers. Our medical call center services provide HIPAA-compliant text messaging and encrypted communication options that ensure critical updates reach your team instantly—day or night. Whether it's an emergency alert after hours or a routine update during clinic hours, your messages are handled with speed, precision, and compliance.
As an established after hours call center, we support healthcare providers with scalable, secure, and flexible messaging systems. From small practices to multi-site healthcare facilities, we guarantee no message gets missed.
24/7 Secure Messaging Built for Healthcare
As a leading answering service for healthcare, HCAS ensures that urgent messages reach your staff instantly and securely—with built-in safeguards for reliability.
Our Secure Medical Messaging Solutions Include:
HIPAA-compliant text messaging and encrypted text options
SMS messaging and secure app-based text service delivery
Secure messaging protocols to ensure delivery—every time
Detailed message tracking and confirmation for accountability
Custom delivery workflows tailored to your medical office or hospital
Support for after hours phone answering service and urgent escalations
Messages are delivered via SMS text with reply confirmation to ensure that you receive your return message promptly.
Our HIPAA-compliant MiSecure Messaging application enhances health outcomes by providing a secure platform for sending and receiving messages. MiSecure is a messaging application built for iPhone, iPad, and Android mobile devices. This application is 100% HIPAA-compliant and replaces outdated paging technology. MiSecure enables users to send and receive encrypted messages from anywhere in the world.
Standard SMS messages can be used to send a message quickly and efficiently to your on-call staff. SMS delivery is monitored to avoid any delivery failures. SMS/Text with reply sends a standard text message but requires a response from the recipient to confirm that the message was received. This feature helps eliminate errors caused by the service provider or the recipient. If we don’t receive a response, our operators will follow backup procedures, which will be discussed during your account setup.
Email notifications with message templates make it easy to track and respond to urgent messages. This method ensures that the right information is always accessible.
Online message retrieval allows staff to access messages at any time, ensuring they are always informed and able to respond to critical situations. Using our online message retrieval system, your on-call staff can review, print, and accept messages directly from our website. By selecting the client login button at the top of our page, you can access your account to review new messages or update previously stored messages.
Call notifications ensure that even if a staff member is unable to check their text messages or email, they can still be reached. This is crucial for improving health outcomes in urgent situations.
Fax messages can be sent for detailed information that needs to be archived or when electronic messaging is not an option.
Why HCAS?
HCAS is more than an answering service—we’re a full-scale communications partner for healthcare. As an after hours phone answering service with nationwide reach, we combine advanced technology and human support to ensure that physicians, nurses, and staff receive messages clearly and on time.
Our secure medical text service helps reduce delays, improve patient care, and protect sensitive data, no matter the hour. From encrypted text delivery to HIPAA-compliant protocols, we make sure your healthcare communications are never at risk.
Find out more about why you should choose HCAS as your secure messaging service for medical offices.
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