Premier Answering Services & Call Center Solutions Since 1994
HCAS has been exclusively providing answering and call center solutions to the medical community since 1994. Utilizing the most advanced technology in the industry, we deliver a range of features that streamline operations and ensure patient satisfaction. In the ever-evolving healthcare sector, it is crucial that our systems evolve alongside the industry.
Advanced Medical Call Center Technology
Leading Call Center Solutions for the Medical Community Since 1994
24/7 Customer Service
Our call center operates 24 hours a day, 7 days a week, 365 days a year. Regardless of rain, sleet, snow, or shine, we are here to take your calls. Designed to function even during power outages, our systems ensure uninterrupted service. System down? No problem. Our disaster recovery systems securely save your account information, ensuring we are always operational and efficient.
Call Center Software
Our Infinity Call Center software system, designed and implemented by Amtelco, the industry’s leading software provider for over 50 years, has enabled us to efficiently manage calls and customer service for over 30 years. This robust system allows us to track over 140 different statistics within your account, including hold times, call volume, and complete call recordings. We have customized this software to meet the diverse needs of all our clients, including Home Care, Hospice, and Medical Professional templates.
Work From Home Efficiency
In today’s world, flexibility is key. Our call center solutions support work from home setups, ensuring that our operators can provide seamless customer service from any location. This adaptability allows us to maintain our high standards of service while meeting the dynamic needs of our clients.
Fast Response Time
We understand the importance of prompt service in the medical field. Our goal is to ensure that no call goes unanswered for more than 30 minutes, enhancing the efficiency and reliability of our call center.
Uninterrupted Power Supply (UPS)/
Emergency Disaster Backup
Like all other systems we utilize the most advanced backup and disaster recovery systems available. In the unlikely scenario a catastrophic event occurs our Emergency Disaster Systems & Recovery Plan was implemented to provide uninterrupted service at all times under any circumstance. This critical piece of our business gives our clients the peace of mind they need when a situation like this occurs.
We are equipped with the latest technology available, backed by the most advanced, state of the art power backup systems and off premise support services. We are also registered with the local police, fire department, power authority, telephone companies and our equipment vender, as an emergency health care facility which gives HCAS priority status in the event of a problem.
UPS backed Onsite Natural Gas Generators
Replacement Computer Boards
Vendor Dial-in Capabilities
Registered as an Emergency Health Care Facility
Red Alert System