Premier Answering Services & Call Center Solutions Since 1994
Challenge: Improve Practice Efficiency and Reduce No-Show Rates
Client Type
Multi-department Medical Clinic
Solution
Overflow call handling, appointment scheduling, and appointment confirmation
Timeline
6 months
What We Did
A multi-department medical clinic partnered with HCAS in October 2015 to improve efficiency and reduce no-show rates. HCAS scheduled 700 appointments per billing period and, within six months, expanded services to confirm over 1,200 appointments across departments. Personalized reminders and real-time updates helped streamline operations and enhance patient communication.
Handled overflow calls and scheduled an average of 700 appointments per billing period
Expanded services within six months to confirm over 1,200 appointments across departments
Offered personalized reminders and real-time updates to patients
The Outcome
The clinic saw an 8% increase in appointment show rates and a significant drop in no-shows. Workflow improved, and administrative strain on staff was greatly reduced.
The client reported a significant decrease in patient no-shows
Expanded services within six months to confirm over 1,200 appointments across departments
Offered personalized reminders and real-time updates to patients
Why it Matters
Our case studies highlight how HCAS delivers measurable value to healthcare clients through:
HIPAA-compliant call management
Efficient, 24/7 medical answering service support
Flexible solutions for hospitals, clinics, and specialty providers
Customized answering service for healthcare practices
