Premier Answering Services & Call Center Solutions Since 1994
At HCAS, we combine cutting-edge technology with nearly 30 years of experience to deliver a secure, efficient, and fully customizable healthcare answering service. Designed for doctors, physicians, and medical offices, our systems ensure no call is missed — day or night.
Whether it’s urgent triage, routine scheduling, or after-hours message delivery, our platform powers seamless communication between patients and providers while ensuring full HIPAA compliance.
Advanced Technology Powering Your Healthcare Answering Service
Leveraging industry-leading technology, we provide secure, efficient, and scalable solutions that enhance patient communication and operational efficiency.
Secure, Scalable, and Smart: Our Technology at Work
Our medical answering service is built on powerful tools and intelligent infrastructure designed specifically for the healthcare industry:
- HIPAA-compliant answering service protocols to protect patient data.
- Automated call routing for reduced hold times and efficient patient flow.
- Custom scripting and message delivery, tailored to your office’s unique needs.
- Real-time reporting and analytics to track call performance and optimize operations.
- Seamless integration with EHRs and other practice systems for smooth transitions.
Call Center Software
Our Infinity Call Center software system, designed and implemented by Amtelco, the industry’s leading software provider for over 50 years, has enabled us to efficiently manage calls and customer service for more than 30 years. This robust system allows us to track over 140 different statistics within your account, including hold times, call volume, and complete call recordings. We have customized this software to meet the diverse needs of all our clients, including templates for Home Care, Hospice, and Medical Professionals.
Work From Home Efficiency
In today’s world, flexibility is key. Our call center solutions support work-from-home setups, ensuring that our operators can provide seamless customer service from any location. This adaptability allows us to maintain our high standards of service while meeting the dynamic needs of our clients.
Fast Response Time
We understand the importance of prompt service in the medical field. Our goal is to ensure that no call goes unanswered for more than 30 minutes, enhancing the efficiency and reliability of our call center.
Always On. Always Reliable.
With HCAS, your practice benefits from a medical call service that runs 24/7 — even during holidays, peak hours, or unexpected surges in call volume. Our after hours answering service solutions keep your operations running smoothly and your patients cared for when your team is off the clock.
We specialize in:
- After hours answering services for medical offices
- Physician answering service support tailored to individual providers or large group practices
- Doctors answering service solutions with bilingual operators and customizable call protocols
- Nationwide coverage backed by U.S.-based agents and top-tier telecom systems
UPS backed by on-site natural gas generators
Replacement Computer Boards
Vendor Dial-in Capabilities
Registered as an Emergency Health Care Facility
Red Alert System
Bilingual Operators
Experience the HCAS Advantage
When you partner with HCAS, you’re choosing a healthcare answering service that blends innovation, compliance, and compassionate care. From reducing no-shows with appointment reminders to managing urgent calls after hours, our platform supports your team and enhances patient satisfaction — every step of the way.
Trust HCAS to power your communications with technology that delivers.