Premier Answering Services & Call Center Solutions Since 1994
24/7 Medical Messaging for Seamless Communication
HCAS operates 24/7, ensuring your patients are always heard
— even when your office is closed.
Messaging
HCAS is the true extension of your office, bridging the gap between office closures and constant availability. When your office is closed or simply unavailable, our operators will use your specific protocol to communicate with your caller and triage the calls accordingly.
We custom design each account to the exact requirements of our clients. Based on your needs, we will obtain the exact information you need in the way you need us to. Our answering service in Rocky Mount, NC, ensures seamless communication regardless of call volume.
Daily Office Overflow
After Hours
Nights/Weekends
Extreme Weather Conditions
Office Meetings
Holiday Parties
Our customized messaging solutions act as an extension of your office, following your specific protocols to ensure every call is handled professionally. Whether it’s after-hours or during peak times, our team triages each call based on your requirements, helping you maintain strong communication with patients.
Scripting
With customized message templates, the operators will obtain information from your callers and relay that information to your On-Call personnel or other office staff.
Custom scripts are designed during the set-up process to ensure our operators obtain the exact information you need from each and every caller. With our incredible programming team, your scripts can be updated as your office evolves.
Our live answering services ensure that your practice can handle any volume of calls, providing excellent service care to your patients.
Highly Trained Operators
Customized Greetings
Tailored Scripts & Templates
Messages Records
Multiple Message Delivery Options