Premier Answering Services & Call Center Solutions Since 1994
Challenge: Prevent Downtime and Data Loss from Server Failure
Client Type
Internal HCAS Infrastructure Supporting Multiple Clients
Solution
RAID-backed Server Protection and Data Redundancy
Timeline
Ongoing
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What We Did
To safeguard client data and ensure system continuity, we implemented RAID (Redundant Array of Independent Disks) technology across our medical call center infrastructure.
Detected a failed drive via amber system alert
Avoided any disruption or data loss thanks to our RAID redundancy
Replaced the faulty drive immediately
The Outcome
Our proactive RAID solution protected both our system and our clients:
No data was lost during the failure
Avoided any disruption or data loss thanks to our RAID redundancy
Replaced the faulty drive immediately
Why it Matters
In healthcare, every second matters—and so does every byte. HCAS’s commitment to secure, uninterrupted communication starts with the technology behind the scenes.
RAID technology ensures reliable system uptime for all clients
Built-in redundancy supports fail-safe operations 24/7
Fast incident response avoids disruption to patient communication
Our infrastructure protects both sensitive data and your reputation
