Premier Answering Services & Call Center Solutions Since 1994
Challenge: Support High Call Volume During COVID-19 Vaccine Rollout
Client Type
A high-volume medical center
Solution
COVID-19 vaccine appointment scheduling support
Timeline
6 months
What We Did
To meet the demands of the vaccine rollout, HCAS swiftly adapted our services to the hospital's needs. Our experienced call center team became an extension of their front desk—delivering timely, accurate scheduling assistance and real-time communication with patients.
Trained quickly on the hospital’s vaccine scheduling protocols
Handled a surge in patient calls related to vaccine availability
Booked multiple appointments daily, helping streamline vaccine access for the community
The Outcome
The partnership produced meaningful operational improvements for both patients and staff. By easing the burden on in-house teams, HCAS helped the hospital enhance the patient experience and focus on delivering care during a high-pressure time.
Reduced call wait times and appointment frustration for patients
Handled a surge in patient calls related to vaccine availability
Booked multiple appointments daily, helping streamline vaccine access for the community
Why it Matters
This case study demonstrates how HCAS can quickly scale support, reduce administrative strain, and improve patient access when it matters most.
Rapid deployment of trained agents ensured immediate scheduling support
Scalable service managed sudden surges in patient calls without compromising quality
Improved patient access to critical care through timely appointment booking
Reduced staff burnout by relieving front-line teams of non-clinical call volume
